This course explores and helps build the skills required to hold difficult conversations with other people.
These difficult conversations may be as result of people returning to work from sickness, having reached trigger points in absence, or another aspect of poor performance or inappropriate/unacceptable behaviour
It may also be useful when there is conflict between people within teams
|Course aims||To enable managers to tackle difficult situations with others, have effective conversations and create positive outcomes.|
|Course objectives||By the end of the learning process delegates:|
|Target group||All managers/supervisors/team leaders who want to improve the conversations they have with others|
|Methods / approach||All delegates will attend a half -day workshop.|
|Group size||14 delegates|
|Booking a place||Please register for this course by using the online booking system.|
|Course fee||Courses are funded for DCC participants.(excluding schools).|
For Non-attendance on the day there will be a charge of £80.
For cancellations between 1-5 days prior to the start date there will be a charge of £60.
However, an alternative delegate could attend if appropriate for the course – please contact the Performance Development Admin team for clarification.