My school has been part of the Mutual Fund for more than a year, but we would like to include support staff. If a support member of staff is already off work due to illness prior to paying the premium, can I still claim for that individual?

Unfortunately, if a member of staff is already absent prior to the initial premium being paid then you cannot claim for this individual. If however, the individual does come back to work but unfortunately goes absent due to a new illness, then you can claim for that individual.