It is helpful if you let us know about street lights or illuminated traffic signs that are not working by telephoning our Customer Service Centre on 0345 155 1004, (8am – 8pm Mon – Fri and 9am – 1pm on Saturdays, this is a local rate number) or our contractors number 0800 197 6763 (Freephone, 24hrs a day) or complete the online fault reporting form.
When you report a faulty street light or illuminated traffic sign it is helpful if you can tell us the following information to help us locate it and repair it quickly:
- what number is painted on the street lighting column
- what road or street it is in, what the post code of the area is
- what the fault is.
(Please bear in mind that most repairs are carried out in the daylight when it is not easy to establish which light is faulty without accurate information.)
To distinguish if street lights belong to Devon County Council there is a white square painted on our columns with a stencilled black number (sometimes followed by a numeric – e.g. 1A, 2B, 3C etc) inside that square.
If a street light is damaged it may be dangerous, especially if any wiring can be seen. You should not attempt to help by covering up or touching the wires but, if necessary, you should warn children to keep away. Please call us immediately so that we can make it safe as quickly as possible.
We aim to attend to emergencies within two or 24 hours depending on the severity of the fault. Other non-urgent faults will be added to our works programme and prioritised for completion as resources permit and when other works are planned in the area.
Sometimes a fault is due to a failure in the electricity supply. In these cases the repair is not directly under our control and we have to instruct the Western Power Distribution Board to carry out the necessary work. This could take up to 25 working days for a single fault and 20 working days for multiple faults. Western Power Distribution Customer Services can be contacted on 08456 012 989, where a cable supply fault can be registered, or tracked quoting a fault reference number, which can usually be obtained from the County Council’s Customer Services or Street Lighting Section