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Report a pothole

Not all potholes that are reported to us meet the criteria required to instigate repair.

We will not ignore any reports, however, we do have to prioritise our funding on safety and we cannot afford to fix all of the problems that are reported to us.

We will only repair potholes that are deeper than 40mm, wider than 300mm and have a vertical edge.

A diagram to indicate 40mm in depth and 300mm in width using examples of 2 20 pence pieces and a large school ruler.

Please see the images below which illustrate a pothole with a vertical edge:

A diagram illustrating when a pothole will be classed as an actionable defect.

A diagram illustrating when a pothole will not be classed as an actionable defect.

Overestimating the size of a pothole does not mean that it will be fixed but it does mean that we could end up being charged for a wasted call out. The impact of misreported potholes could ultimately lead to further reductions in the service we are able to provide.

Report a pothole now >

Please be aware, each report created will only result in one pothole being repaired if it meets our criteria for repair. If there are multiple large potholes please create a report for each pothole or report a road surface issue via our Customer Service Centre on 0345 155 1004.