Factsheet: Residents' parking permits

Frequently asked questions

What happens if I change my vehicle?

If you change your vehicle at any time, please email parkingservices@devon.gov.uk with details of the active permit number, permit holders name and address, current registration number, and the new registration number. A replacement permit can be provided at no extra cost.

Requests received by email are usually actioned and posted on the day received.

Requests received outside our normal office hours will be processed on the next working day.

We can only action requests for changes from the person named as the permit holder on our database.

What happens if  I need a temporary permit while my vehicle is being repaired?

If your vehicle is off the road after an accident or being repaired and that work is likely to take more than 2 days to resolve, we can issue a temporary permit by email that can be printed by you and displayed in your vehicle.

These permits can be used for up to 7 days from the date of issue. Visitor permits should be used for short-term changes of less than 2 days.

Please email parkingservices@devon.gov.uk with details of the permit number, permit holders name and address, current registration number, the temporary registration number and the reason why it is needed, for example, breakdown or accident.

We can only action requests for changes from the person named as the permit holder on our database.

Alternatively, you can contact us on 0345 155 1073 where an advisor will take down the details on your behalf.

What happens when there are roadworks or closures in my road?

When it is necessary to close residential streets or temporarily suspend parking, it is the responsibility of the residents to find alternative parking.

While not as convenient, permit holders can use any other road in their permit zone to park until work is completed.

Use our Traffweb map to:

We are not responsible for any additional costs arising from a permit holder choosing to use a space or car park where parking charges apply.

What happens if I lose or damage my permit?

If your permit has faded or become damaged by condensation, we will replace that permit free of charge.

If you lose your permit we will charge you the full permit cost to replace it. The new permit will be valid for a full year from the date of issue.

Please email parkingservices@devon.gov.uk with your name, address and permit details to request a replacement permit or report your permit lost so that we can update your address permit allocations.