• The digital transformation of ‘Education and Families’

    In autumn last year I started leading on a project to redevelop DCC online information about schools and services for children and families. This covered a huge area of our website and existing information was split in two very separate sections – ‘children and families’ and ‘education and learning’ – in line with distinct council service areas.

    As a parent myself I’d always felt that that the navigation (let alone design) of the existing site wasn’t aimed at the needs of users – parents, carers and young people. Simple tasks that you would expect to be able to carry out easily, such as finding school term dates, applying for a school place or searching for childcare meant numerous clicks or wading through pages of unnecessary service jargon to find what you were looking for.… Read the rest

  • Unpicking data and using it to shape development

    One of the changes we've made to this blog recently is a drive to make it more dynamic, with regular, snappy updates about projects, ideas or anything else related to change and transformation. As I haven't contributed for, ahem, quite a while, I'll use that as an excuse for the less-than-snappy post that follows. This actually started out as a report about a specific piece of work, which evolved into a blog post as I thought it was worth sharing. I hope people find it interesting.
  • The Last Two Weeks

    Time flies when you're having fun! (and working hard, of course). Another busy couple of weeks for the Webteam...development, design, publishing, special guests and more!