New ways of working (Introducing a Change Model)

The rational approach to change is rather ingrained into us. If we gather enough evidence we can fully understand a situation, identify exactly what is required and know what actions are needed to achieve our objectives. That works very well in many situations, even if some issues are complicated and require extensive analysis or particular techniques to understand the system in question.

But more usually the social issues we are concerned with are marked by different points of view, conflicting evidence and competing priorities. There seems to be no single reality behind the issue in question, no clear right solution and no certainty about the effect of any given action. Anxious to press on, we may get frustrated by this sort of thing. But instead we need different approaches to deal with this complexity. Complex environments cannot be planned for; rather we need to probe, make connections, surface assumptions and stimulate solutions to emerge out of their unique context. Much of what Rework Devon offers is designed to help us deal with exactly this sort of complex situation.

Our change model sets out a flexible approach that helps to understand the nature of a particular situation and suggests the most appropriate approach. We hope you find it useful; if it inspires you we have included links to several other models and sources of information about complexity and change.

change model