European passport return service

Keep your passport while your application is processed by the Home Office.

Who is it for?

Some EEA and Swiss nationals can apply online, as well as by post, for a document confirming they have a right to permanent residence in the UK or for a registration certificate as a qualified person.

This service is for European Economic Area (EEA) and Swiss nationals who have applied online using the EEA(QP) or EEA(PR) application forms.

Before attending an appointment

Complete the relevant online application at GOV.UK.

You must attend your appointment within 10 working days of submitting your online form.

Ensure you have printed off a copy of your completed application form as well as your checklist which will include your individual payment notification number (PNN).

Ensure you have your current passport, photographs and all relevant supporting documentation ready for your appointment. We cannot provide any advice on the supporting documents you choose to submit.


Once an online application has been completed you will be able to present your EEA or Swiss passport to a member of staff at one of our participating offices. We will send a certified copy of your passport along with your checklist, application and any supporting documents to the Home Office on your behalf.

We offer a drop-in service Monday – Friday, 10:00am to 3:30pm at Larkbeare House, Topsham Road, Exeter, EX2 4NG.

There is no need to book a slot. Inform the reception staff upon arrival that you would like to use the European passport return service.

If we experience high volumes of customers wishing to use the service on a specific day we may not be able to accommodate all requests and you may have to attend another drop-in service at a later date.


The fee for this service is £20 (including VAT) + postage per applicant.

The fee is payable when you attend an appointment. You can pay by debit/credit card (excluding American Express) or cash.

What happens next?

Using the European passport return service does not guarantee that your application will be successful or that a decision will be reached any more quickly. The decision to approve your application rests entirely with the Home Office.

The Home Office may contact you for further information after your application and documents have been submitted.

The Home Office will contact you directly to advise you of the outcome of your application.

We are unable to follow up your application for you. You must contact the Home Office directly for any further information.