Kerbside caddies to be delivered ahead of weekly food waste collection service

Caddies ready for delivery

Posted on: 10 May 2017

North Devon Council will soon be introducing a weekly food waste collection service to all homes in the district, alongside a number of other changes to its waste and recycling service.

From 5 June the council will start collecting food waste from the kerbside, alongside weekly recycling boxes and bags.

As part of the new service, householders will no longer be able to put food waste in their green and black wheelie bins. Instead the council will be delivering a new food waste container, called a kerbside caddy to all homes in the district before the service is rolled out. Residents can throw all raw and cooked food waste – including peelings, egg shells and even bones – in the caddies, wrapped in compostable bags or newspaper. Delivery of the caddies begins on 15 May and will continue throughout May.

Head of Operational Services, Mr Ricky McCormack says: “It is vitally important that we reduce the amount of waste going to landfill and start to recycle more. The introduction of our weekly food waste service will help achieve this, because when residents start using the kerbside caddy for food waste they will have less waste to put in their black bins. This service improvement also means that black bins will contain less putrid waste, and that is what causes them to smell. Residents should look out for the arrival of their new kerbside caddy, being delivered to homes during May.”

This change comes alongside a number of other changes to the council’s waste and recycling service, starting on 5 June. This includes a trial of an unlimited recycling and cardboard collection service in a small area of the district, where black bins will be emptied every three weeks rather than fortnightly. Homes in this area will be contacted directly by the council, and will be given a team of recycling advisors, who can offer advice and assistance to residents where required. The council is also introducing a chargeable garden waste collection service as free collections end.

More information on the changes to the council’s waste and recycling service are on its website www.northdevon.gov.uk/recyclemore. Residents can sign up and pay for the garden waste collection service online or by calling 01271 388360.

66 comments on “Kerbside caddies to be delivered ahead of weekly food waste collection service

  1. Paul Cooper says:

    We have our kerbside caddy, but would also like the kitchen caddy. Where can I get these from?

  2. Gail sanders says:

    Is there a label for the food kerb side caddie , only a neighbour has label on with name and address on , thanks

    • amycarr says:

      Good morning. No, there is no label for a kerbside caddy. We do give residents who sign up for and pay for our garden waste service a permit, which sticks to the lid of a green wheelie bin. But you do not need any type of permit to receive the food waste collection service.

  3. Holly says:

    Hi, thank you for your comments.

    We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.

    You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
    or by calling our Customer Services Team on 01271 374776

    It’s fine to leave food waste in your green bin for the first collection following the start of the new service this week.

    Hopefully you’re caddies will be with you soon so you can start using the new service.

  4. Jay says:

    Amy – please don’t suggest that people use their unwanted green bins as a Water Butt, unless they’re prepared to connect it to a drainpipe and put a proper cover on top. One of my cats unfortunately got itself into a similar container which was half filled with water and couldn’t jump out!

  5. Jay says:

    Amy – please don’t suggest people use their unwanted green bins as a Water Butt, that is unless they are prepared to connect it to a drainpipe and have the top of the bin covered. One of my cats jumped up onto a high uncovered barrel which was half filled with water and obviously couldn’t jump out!

  6. debra johnson says:

    Where’s my caddy? My neighbours on either side have received theirs but not me.
    What do I need to do?

    I have just tried to sign up and pay for green waste bin. The site has accepted my card details but not confirmed payment. What do I need to do?

    Not a great start!
    Please don’t ask me to wait in line on the phone.

    • Holly says:

      Hi, thank you for contacting us. Have you received confirmation yet? If not, I’ll see what I can find out for you.

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, put your food waste in your green or black bin this week, whichever is due.

  7. Mrs Julie Neave says:

    I have not yet received my new kerbside caddy. Why?

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  8. Andy M says:

    Our houses are on a lane off the main road, and the team delivering kerbside caddies seem to have missed us. We are happy to collect caddies if you can tell us where from.
    Thank you

    • Holly says:

      Hi, thank you for your comment, you don’t need to worry about collecting it, we have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one. You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  9. Debbie says:

    Hi there
    Still not received our kerbside caddy (Heal Park Crescent , Fremington) Any idea when it might arrive please ?
    Many thanks Debbie

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  10. Jim Reilly says:

    Neither I nor my immediate neighbours have yet received our kerbside caddies. Will they be delivered soon or have we been forgotten?

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  11. Michael Collingham says:

    We have not received our kerbside caddy. When can we expect it?

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  12. Ariadne says:

    What are you going to do with the food waste? I compost all my vegetable waste so most of what remains is raw meat and poultry fat and bones and other trimmings, also raw fish bones and skin. I can’t see that you can compost that kind of food waste other than in specialist commercial facilities that deal with animal carcasses and commercial meat waste.

    • Holly says:

      Hi, thank you for your message. For the moment the food waste that goes into a kerbside caddy will be sent to a special composter at Deepmoor. In the long term it will go to the Holsworthy biomass plant.

  13. Kelly M says:

    Still not received my caddy. Torridge road, chivenor. Ex31 4bg

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  14. carol says:

    Are you still delivering caddies as Heal park crescent in Fremington hasn’t received theirs yet?

    • Holly says:

      Hi, thank you for your comment.
      We have crews out at the moment delivering caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.

    • Holly says:

      If you haven’t had your caddy by your normal recycling day, you can put your food waste in your green or black bin this week, whichever is due.

  15. YVONNE OVERELL says:

    No sign of any caddies for Croftswood Villas Ilfracombe. Now have a small caddy overflowing so will have to put it in my black bin. Not very well thought through as we assumed they would arrive with last week’s green bin collection as surely they should be put out with recycling tomorrow.

  16. Di Murray says:

    Will NDC be suppling free compostable bags for kerbside food waste caddies? If so where do I get these bags from?
    I hope the answer is YES…otherwise this scheme will not be successful in my area, it will merely increase ‘fly tipping’ and attract rodents believe me!

    • Holly says:

      Hi, thank you for your comment. We wont be supplying free compostable bags for the kerbside caddies, however, these are available at local supermarkets or on-line. The kitchen caddies take 7 litre bags and the kerbside caddies take 23 litre bags. You can also line your caddy with newspaper or kitchen roll if you would rather not buy bags.

  17. Pam Ley says:

    I contacted on a different council page, but this looks more relevant. We have paid for and received sticker for our green bin so garden waste is fine….. but have nowhere to put food waste as we haven’t received a kerbside caddy, and I haven’t seen any receive them in our area as yet. EX34 9RY.

    • Holly says:

      Hi, thank you for your comment. It’s great to hear that you have signed up to our green bin service and that you have your sticker so you’re ready to go.
      We have crews out at the moment delivering kerbside caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.
      If you haven’t had yours by your normal recycling day, put your food waste in your green or black bin this week, whichever is due.

  18. Richard Chaise says:

    Contact us through a pm on our Facebook page amycarr says, as we haven’t received our caddy yet either, but No link & no Facebook icon in sight. I can see that Twitter rubbish but no Facebook!?
    I’ve checked my scripts, and Facebook icons usually show up anyway, so could you direct us to it or have it added to this page, please.
    Many Thanks.

    • Holly says:

      Hi, thank you for your comment. We have crews out at the moment delivering kerbside caddies to places that have been missed. If you haven’t received yours by the weekend please let us know and we can order another one.
      You can do this online: https://my.northdevon.gov.uk/service/Recycling_containers
      or by calling our Customer Services Team on 01271 374776.
      If you haven’t had yours by your normal recycling day, put your food waste in your green or black bin this week, whichever is due.

  19. John Quick says:

    What size compostable bag fits the kerbside caddy,is it 12litres

    • amycarr says:

      A 23 litre bag fits the kerbside caddy. If you are using compostable bags in your kitchen caddy you may wish not to use one in your kerbside caddy as your food waste is already contained.

  20. Phil Roseveare says:

    Where can I find the calendar for black bin and caddy collection days for my area of Whiddon Valley.

    • amycarr says:

      Thanks for your enquiry. We will be sending all homes a letter detailing collection days shortly.

  21. Joey says:

    Will recycling some teabags offset the fuel pollution and greenhouse gases created by the collection vehicles, now making twice as many journey’s?

  22. Carla windett says:

    I would like to request a kerbside caddy, all in my area seem to already have theirs, flat 1, 22 crafts lea park, ilfracombe EX349PN
    Thankyou

    • amycarr says:

      Deliveries of kerbside caddies will continue until tomorrow so it may be that your street/block has not yet been reached. However, I will send your message to our waste and recycling team to ensure you receive a caddy.

  23. M.Auerback says:

    I think we should have received a kerbside waste food caddy this week, our neighbours seem to have received theirs. Any chance of getting one to us?

    • amycarr says:

      Hello, if you contact customer services (customerservices@northdevon.gov.uk or 01271 388360) or send us a private message on Facebook, including your address, we can sort this out for you. Thanks

  24. John James says:

    We have now received our new roadside caddy and it is pathetically small, can I deliver(if I have any) all excess food stuffs to your offices ?? I just wish that all councils and their employees would start working for us, the rate payers, instead of increasing their already inflated salaries.

    • Mair says:

      The kerbside caddy holds 23 litres and will be collected weekly with your other recycling, from 5 June onwards. We would be surprised if you are generating more than 23 litres of food waste a week, however, if you start using the service and find it isn’t big enough, please get in touch with us on 01271 388360. If you have a garden you may wish to consider home composting for your raw fruit/veg peelings?

  25. Nichola Hussell says:

    If we have not signed up for the garden waste collection service, will you be collecting our redundant green wheelie bin? And if so, when will that be?

    • amycarr says:

      We understand not every household will wish to pay for our new garden waste collection service, meaning some residents may have a green wheelie bin they will no longer use for garden waste collections.

      This means we are giving householders a choice; some people may wish to keep their green wheelie bins, to give themselves the option to sign up for garden waste collections at a later date (especially as we may offer more flexible options in the future, like a one-off collection charge). Alternatively, residents can use their green wheelie bins as a water-butt, or easily convert them into a home-composter.

      If any of our residents tell us they do not wish to keep their green wheelie bin, (they can contact us on 01271 388360) we can arrange for our waste collection crews to remove these next time they are in the area (usually within three weeks).

  26. Claire says:

    Our area has been chosen to start the new waste collection and 3 weekly bins next month. Our new builds have been missed out while others in the village have received theirs. When I’ve tried to phone Iv been on hold for a long time and had to hang up for school runs etc Is there another way to apply?

    • amycarr says:

      Hello there. When you say your new builds have been missed out, could you tell me what they’ve missed out on? Do you mean the new kerbside caddies? Sorry you haven’t been able to get through to customer services, the team are particularly busy at the moment. You can alternatively email them customerservices@northdevon.gov.uk, go online http://www.northdevon.gov.uk/recyclemore, or otherwise send us a private message on Facebook so we can resolve this issue for you.

  27. chris says:

    What happens if you move house. Do you take the green bin with your yellow label 2017/18 with you to your new address or is that bin only for the address as detailed on the yellow label.

    • amycarr says:

      You cannot take the permit to a new address with you, it can only be used at the address detailed on the permit.

  28. Lyn Kenny says:

    It’s good that this is happening, but we already have a food waste caddy and collection.
    As we now have two caddies, can the old one be recycled?

    • amycarr says:

      If you have two kerbside caddies and would like one taken away please call our customer services team on 01271 327711 and they will arrange for one of our recycling team to collect it. Alternatively you can take your caddy to one of our local offices.

  29. Jan Bush says:

    Please can you tell me when my new garden waste bin will be delivered I have requested and paid for it but I am going away on the 7th of June and would like to have it safe and secure before I go. Thank you

    • amycarr says:

      Good morning. You should receive your new bin permit by post within 10 days from the date you purchased it, so this will hopefully be well within the period before you go away.

  30. jo b says:

    I wish the council would stop using the term ‘free’ in reference to the current green wheelie bin collection. This is not ‘free’ it is paid for as part of the council tax.

    • amycarr says:

      Thank you for your comment. Please note that garden waste collection is a discretionary service and is not paid for by council tax, which only covers refuse collection and kerbside recycling.

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