Double recognition for council website
Posted on: 1 August 2016
The North Devon Council website has won two coveted, national accolades.
Firstly, it won a Better Connected Award for being one of the top five district council websites in an annual survey run by Socitm (Society of IT Management). Now it has been named as number one in the country in a national quarterly index of council websites, carried out by website monitoring experts, Sitemorse.
The council website was completely redesigned last year to centre around what customers want. A lot of unnecessary content was removed and replaced by easy to follow webforms, giving customers the chance to carry out most of their council business online.
The design followed best practice guidance from other nationally recognised websites and makes it much easier for people to find and do what they want.
Leader of the Council, Cllr Des Brailey, said: “A tremendous amount of work went into redesigning our website and the team still works really hard every day to make sure it is as easy as possible for our customers to access what they need. We hope this national recognition will encourage more people to use the website as it is easier, cheaper and much more convenient for them.”
Vicky Sargent, Programme Director for Better Connected, said: “Many congratulations are due to North Devon Council, whose hard work on their website has paid off in their Better Connected assessment. More important, it is clearly providing a really good customer experience, prompting our reviewer to remark ‘excellent website providing easy access to online services’.”
Dave Harper from Sitemorse, which publishes the quarterly index, said: “This is an amazing achievement. The work that the team has had to do to get to this level of excellence is not an easy task. The important factor is this, the higher the score – the better your website performs for your visitors. This is what North Devon Council has always strived to achieve.”
The council is now looking at further improvements to its digital offering and hopes to introduce even more self service opportunities for customers in the near future.Posted in: Community