Look out for your waste and recycling calendar

Posted on: 10 November 2014

With Christmas just over a month away, waste and recycling calendars are about to be delivered across North Devon to help households keep track of when their collections are.

The calendars will be posted out over the next two weeks and show when household collections are due, starting from the beginning of December 2014 to November 2015.

Councillor Rodney Cann, Executive Member for Environment, says: “Usually, on a bank holiday, we simply run our collections one day later. However, we have to review this over Christmas because there are three bank holidays over an eight day period. So we’re asking people to check their collection dates in advance by referring to their calendar, to make sure they know when to put out their boxes, bins and bags.”

He continues: “Despite the financial constraints, I am pleased that we are able to continue with the delivery of these calendars, as I know they are valued and a useful resource to the community.”

The calendars will also soon be available to view and download from the website www.northdevon.gov.uk/collectiondays. Users will need to type in their postcode and select their address, which will take them to the correct calendar for that specific property.

A summary of collection dates for Christmas and New Year can also be found on North Devon Council’s website. It is also posted on facebook at www.facebook.com/RecycleNDevon, along with other waste and recycling information.

For further help or advice about the council’s waste and recycling services, phone 01271 374776 or email customerservices@northdevon.gov.uk.

4 comments on “Look out for your waste and recycling calendar

  1. Judy Stent says:

    I have no problem with any government department or business making full use of computer software, internet access and all the gadgets and programs that save money, give information and choices how to access services or pay bills. It’s right to move forward. After all, I didn’t get a mobile phone till I was in my late twenties, and look how far we have come. more technology enters our lives every day.

    What I do not understand is the total failure to make the information available easily. Not the technology, the facts. Somewhere, in this site is the information I want. After nearly two hours trolling through this spider web of pages. . . I give up.. All I want is to know when to put my bins out.

    I didn’t get the recycling calendar, can’t find it on the site, even after reading the page telling me all about it . . .but no calender link or instructions no matter what I put in the search engine. Yes, I have found some interesting stuff, that’s why it’s been two hours, keep finding other interesting pages. I believe that the information is there, and if I was told where to look, what link to click, or words for the search I would probably find it and feel a fool, some reading this may already think so! But I am not stupid, just very very frustrated that I can’t find a simple answer to my question.

    But, going back to my point . . . It’s obvious to me, why not you . . . There is seasonal information that people want, you want us to save money for you and us and go online, then create some maddening maze instead of a clear, one touch access to the answer. You have failed.

    I expect better for the Easter collection dates. Please do something about it, you have two months to come up with the answer in time for posting online before the bank holiday dates. Now, I have to search to find out where I can take my smelly rubbish, (my local recycling does not take rubbish) wish me luck !

    • Amy says:

      Hello Judy, thank you for your comment. I am sorry you were not able to easily find the information you were after.

      This website is our news site, which contains all the press releases we send out. This webpage you have commented on relates to a press release we sent out last year about the calendars. Since then, we have issued three press releases on this site, highlighting how this year’s calendars are available. These are:

      18 December: https://new.devon.gov.uk/northdevonnews/2015/12/18/reminder-to-recycle-this-christmas/
      19 November: https://new.devon.gov.uk/northdevonnews/2015/11/19/make-it-a-green-recycling-christmas/
      5 November: https://new.devon.gov.uk/northdevonnews/2015/11/05/refuse-collection-calendars-online-soon/

      All these pages have a link to our collection days webpage, which is on our main North Devon Council website. Therefore, I am sorry if you were unable to see these links.

      To access your collection calendar, please go to our collection days webpage and type in your postcode. You should then be able to click on your address. The last bullet point will then lead to your downloadable collection calendar. If this is not visible, please let us know and we can investigate further.

      We have tried to make the calendars prominent on our main council website, with links being provided at the top of our home page, as well as our main ‘Bins and recycling’ page. We are aware that, once an address has been selected, the link to the calendar pdf is light blue in colour, which can sometimes be missed. Therefore, we are working on making this darker and more noticeable.

      I hope this reflects to you how we have promoted the collection calendars online (we have also had newspaper and radio advertising, newspaper editorial and radio interview, as well as ongoing social media presence on facebook and twitter).

      If I can help any further, please let me know.

      Thank you for your time and may I wish you a Happy New Year.

      Amy Bingham
      Media and Customer Relations Manager

  2. Mrs B Parsons says:

    Once again a whole raft of computerless people, many elderly, will be unable to access vital information. Surely the calendars can be delivered by the recycling team in the same way new bags are distributed printed on the recycled paper/card that gives the council income.

    • Amy says:

      Thanks for your comment.
      We have looked into a variety of ways as to how we might best distribute the calendars to those households that require them. However, we have no way of identifying which homes do not have computer access. There are also residents who do not wish to receive a calendar in the first place. Therefore, we feel the most appropriate way is for us to ask residents without internet access (and who do wish to have a copy of their calendar) to contact us direct.
      Unfortunately, it is not practical for our crews to then hand deliver these calendars to each home that requests a copy, as this is likely to have a detrimental impact on their ability to keep to their scheduled waste or recycling rounds. This is because they would need to find the correct address and then post the calendar through a letter box (some of which may be in rural areas/houses of multiple occupation), which is different to bags and boxes being delivered along the kerbside of a property.

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