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Feedback and complaints

Complaints about schools

Schools are independently managed and governed. Therefore each school is responsible for dealing with the complaints. The areas where Devon County Council can instruct a school to take particular action are limited. It is the headteacher’s responsibility to ensure that all concerns and complaints are dealt with speedily, efficiently, fully and fairly within the school, in accordance with the policy of the school’s governing body.

If you would like more information about how to make a complaint to a school, read our guidance document below: