Skip to content

Feedback and complaints

You are right at the heart of everything we do and we welcome your feedback. This helps us to improve our services and to make sure we treat everyone fairly. Sometimes things do go wrong. If this happens we need you to tell us so that we can try and put it right and stop it happening to others.

We also want to know when our staff have done a good job or exceeded expectations when delivering a service. Compliments will be passed to the relevant manager who will ensure that the team or staff member receives acknowledgement and recognition.

To provide feedback or make a complaint, please contact:

Customer Relations Team
Room 120, County Hall
Topsham Road
Exeter
EX2 4QD

Email: customer.relations@devon.gov.uk
Tel: 0800 212 783
Fax: 01392 382025
Download a copy of our leaflet which includes a feedback form for you to print out.

An easy read factsheet and easy read feedback form are also available and the British Sign Language (BSL) presentation of our Customer Feedback policy is available on DVD free of charge from your local library.

For further information please view our customer feedback procedure.

There are a number of other ways you can provide feedback:

County councillors

If you wish to complain about the conduct of a councillor see making a complaint about a Devon County Councillor

Schools

If you wish to make a complaint about a school, please read our guide to school complaints

Adult social care

Give us feedback about adult social care services and get more information about our procedures.

Children’s social care

Give us feedback about children’s social care services and get more information about our procedures.

Reports

You can view annual and quarterly reports for customer relations here.