Feedback and complaints

You are right at the heart of everything we do and we welcome your feedback. This helps us to improve our services and to make sure we treat everyone fairly. Sometimes things do go wrong. If this happens we need you to tell us so that we can try and put it right and stop it happening to others.

There are a number of ways you can provide feedback:

  • in person at any reception point or to any member of staff
  • via our Customer Services Centre
  • to a member of staff who provided the service to you or their manager
  • through your local County Councillor
  • or you can ask a friend or relative to contact us on your behalf.

You can contact our Customer Relations Team using the contact details below:

Room 120, County Hall
Topsham Road

Tel: 0800 212 783
Fax: 01392 382025

Your feedback will be recorded, acknowledged and reviewed to see what lessons we can learn and whether we can improve something as a result.

For further information on our feedback procedure please view our Customer Feedback Policy.

The British Sign Language (BSL) presentation of our Customer Feedback Policy is available on DVD free of charge from your local Library.

Give us feedback about social care services and get more information about our processes.