New Universal Credit Contact Numbers

ecretary of State David Gauke announced in October that DWP would introduce Freephone numbers to replace its existing customer 0345 numbers and this would be completed by the end of the calendar year.

The work to introduce the new Freephone numbers will begin with Universal Credit. The new numbers will be introduced on Wednesday 29 November.

Please find below the new numbers that will be in use from tomorrow for all Universal Credit enquires:

Service LineCurrent 0345 numberNew Freephone number
UC Live Service0345 600 07230800 328 9344
UC Full Service0345 600 42720800 328 5644
UC Sanctions Line0345 600 30810800 328 9744
UC Live to Full Service Transfers0345 606 99700800 328 7844
UC/WA Welsh Line0345 600 30180800 328 1744
UC Text phone0345 600 07430800 328 1344
Performance Measurement0345 266 12320800 328 2144
Payment Services – Creditors/landlords0345 600 28590800 328 0128
Payment Services – Customer contact0345 600 28650800 328 0172