Childcare Service Compensation

Some parents have been unable to access Tax Free Childcare through their childcare accounts for technical reasons.  These parents may be able to claim compensation, and get the government top-up as a one-off payment. There is also the possibility of the government refunding costs caused by the service not working as it should.

Parents may be eligible for these payments if they have:

  • been unable to complete your application for Tax-Free Childcare
  • been unable to access your childcare account
  • not received a decision about if you’re eligible, without explanation, for more than 20 days

More information on how to claim compensation