We are listening
Devon’s Local Offer is about providing clear, up-to-date information on the services and support for children and young people with special educational needs and disabilities. We want to help children, young people and their families to work with us in making decisions to develop the services and support we provide for them.
We need your help to make sure that the information we provide is easy to find and understand. Our Local Offer is always being developed and this is your opportunity to let us know what you think of what we have done so far, what we’ve missed or what we could do better.
We are looking for feedback on the content of the ‘Preparing for Adulthood’ pages – do you think we are missing any important information? Look at the pages and tell us what you think.
We will publish any comments we receive regarding the content of this site and explain how we have acted on them.
- Your feedback so farFeedback on EHCPs
We receive feedback through the Local Offer website’s ‘feedback’ button, through Facebook, through Twitter and at events around Devon. We have published some comments and our responses below.
Date Feedback Response Feb 2016 I don’t understand what the Distance Learning offer is or what it includes. We have updated the information about the distance learning offer to make it clear that it is there for young people with medical conditions who cannot attend school. Feb 2016 Sometimes the letters I get from the 0-25 Team are difficult to understand. We have worked with a group of parents from Devon Information, Advice and support for SEND (DIAS) and Devon Parent Carers’ Voice (DPCV). These parent carers looked at the letters and made some improvements. We have taken the recommendations from parent carers and changed our letters. We will review the new letters with parents to make sure they are communicating well. Oct 2016 You have published some excellent documents in the ‘Preparing for Adulthood’ section for parents of children in Year 8 and above. As a parent with a child in Year 11, time flies and preparation to move in adult services can be an unsettling time. I found the ‘Preparing for Adulthood Toolkit’ very thought provoking. We will continue to work with parents and families to develop useful tools to support you during the transition into adult services. Oct 2016 Could you add the Virgin Care Referral forms to this site please? It would be easier to download if it was all in one place. We have included a direct link to the referral form for Virgin Care services on the Health and Care pages. We have checked that eligibility criteria for services are available and stated when they are under review. Sept 2016 I think you should call the feedback section of your website ‘We are Listening’ instead of ‘You Said, We Did’ because it makes it less polarising, less about “us and them” and more about working together. We have published a ‘We are Listening’ page on the Local Offer to gather together all the things we have done in response to feedback. Sept 2016 I need information on young people’s employment – I am worried that young people aged 16-17 are vulnerable to exploitation and need to know their rights. Citizen’s Advice bureau has guidance on employment law for 16-18 year olds. A link to their website has been added to the Preparing for Adulthood>employment page. Aug 2016 There should be a search function on the site so people can find information more easily. We have added a ‘search’ magnifying glass so you can look for information within Devon’s ‘Education and Families’ web pages. Aug 2016 I want to see what support is available in schools for specific needs – I don’t know who provides what, so I don’t want to search by provider. I want to know what’s available for my child’s needs. We have re-arranged the information in ‘support available in schools’ and sorted the services into communication and interaction, physical and sensory needs, social, emotional and mental health needs and cognition and learning needs. Aug 2016 I can’t see the links on the web pages – they blend in with the rest of the text so I can’t see what to click on. We have made the link text bold and underlined so that you can see it more easily. Aug 2016 I want to use Facebook to find out about the Local Offer. We have created a Facebook page and a private group so you can discuss and feedback on services and information in the Local Offer. July 2016 I want to add information about my service to Pinpoint. We have sent information about how to register as a provider on pinpoint to this service and included information on how to register on the Local Offer home page. June 2016 I want clear information on how to give feedback and how to make complaints. We have added a feedback button to make it easier for you to comment on the Local Offer. We have included a link to the complaints process for Children’s and Adult’s Social Care on this page. We have met with the DCC Customer Service Team to make it clear where and how you can make complaints, particularly during the EHCP process, and will publish this on our website.Comments, compliments and complaintsThe Vision
To start with, you should try and solve any problems directly with the provider, whether this is a school, social care or health service, or private company. If you don’t feel confident doing this by yourself you can ask the Devon Independent Advice & Support for SEND service (DIAS) for help and support. If it is not possible to solve the problem in this way you may need to submit an official complaint.
If your complaint is related to the Education, Health and Care Plan (EHCP) process, there are laws which affect how you complain. Please visit the EHCP pages of this website for information about complaints, appeals and mediation.
To complain about Devon County Council services please contact the Customer Relations Team.
If you have a complaint about mental health services, including CAMHS, you can contact Virgin Care.
- Devon County Council Comments, Complaints and Compliments
- Children’s Social Care Complaints Procedure
- Devon County Council Feedback and Complaints Policy
- Healthwatch – your independent consumer champion for health and social care
- Patient opinion – The UK’s independent non-profit feedback platform
In Devon we recognise that the views, opinions and experiences of families are central to our improvement journey. We have therefore been working with a group of parents and carers to help us shape the future together. The outcome of this work is the following ‘Vision’ for all children with special educational needs and disabilities in Devon, which has been co-produced with parents, carers and agreed and signed off by the SEND Improvement Board in March 2016
In Devon, we ALL work together to enable children and young people to grow up to:
- be independent: not because they can do everything for themselves, but to have control over their lives and how they live the
- live where they choose and with people they choose (or no one!)
- have meaningful and worthwhile work – be it paid employment, their own business or any activity that supports them to contribute to their community life …..and
- have leisure interests, hobbies and things to do that will enhance their life skills, their creativity and be fun and for those leisure interests to be in ordinary places in and with their community
- Have the opportunity to learn and to keep learning, both within a supportive school environment which meets their needs and outside school
- Manage the many transitions in their lives with appropriate support
- have the information and support they need to make positive informed choice and decisions about their lives
- be and feel safe – at home and in their community
- have a strong voice, alongside the strong voice of their families
- have a network of meaningful friendships and relationships
- be truly seen as individuals and respected and celebrated for who they are
- be and stay healthy
- and ….for us as their families to be supported to be stable and resilient families. We will be able to spend good quality family time together, as well as good quality time apart. We will feel confident about support in the future for our children and young people.
To achieve this vision it will require our communities and a more targeted workforce to have the values, attitudes and skills to offer greater support and flexibility in the delivery of this approach.