We are listening
We are listening to you. We receive feedback through the Local Offer website’s ‘feedback’ button, through Facebook, through Twitter and at events around Devon. We have published some comments and responses below. You can contact us using video interpreting if you are British Sign Language (BSL) user.
- Your feedback (and what we did about it)
Date Feedback Response May 2018 Once we had contact with a particular person, we felt a lot more in control of the process and felt listened to. Your worker was very responsive to our queries and was able to answer any questions empathically and clearly. Thank you for this feedback which was passed to the SEN 0-25 Team. May 2018 Very impressed with the friendly, clear and efficient service. I felt that your worker really took an interest and felt very much treated as an individual. I was impressed with the time given on the phone for information and guidance. Very helpful and I felt we were in good hands throughout. Thank you for this feedback which was passed to the SEN 0-25 Team. May 2018 Parent reps from Devon Parent Carers’ Voice and the SEND Local Offer Reference Group have taken a report to the SEND Board, containing issues around the EHCP process. The report covers content of the EHCPs; transfers from statements to EHCPs; communication with the SEN 0-25 Team; Multi-Agency co-operation on EHCPs; and decisions around EHC Needs Assessments. This report has been seriously considered. The head of SEND has met with parent carers to discuss concerns face to face. As a result, Devon will be working over the summer to create:
- Myth-busters for Professionals
- Multi-agency training
- Changes to the EHC Plan format
- Improved letters and communication
We will continue to work with parent carers while making improvements and we welcome constructive recommendations. We look forward to receiving another report in autumn term. We will also ensure your report is considered by the Scrutiny Councillors when they focus on EHCPs.
- Feedback on EHCPs
Every time we issue an Education, Health and Care Plan (EHCP), we ask parents for feedback about the process.
Parental Feedback Report – April-July 2018
Parental Feedback Report – March 2018
Parental Feedback Report – February 2018
Parental Feedback Report – January 2018
Parental Feedback Report – December 2017
Parental Feedback Report – November 2017
Parental Feedback Report – October 2017
Parental Feedback Report – September 2017
Parental Feedback Report – August 2017
Parental Feedback Report – July 2017
Parental Feedback Report – June 2017
Parental Feedback Report – May 2017
Parental Feedback Report – April 2017
Parental Feedback Report – February-March 2017
Parental Feedback Report – January 2017
Parental Feedback Report – December 2016
Parental Feedback Report – September-October 2016
Parental Feedback Report – February-May 2016
- How to give feedback or make a complaint
Whether we’ve got something right, or could have done something better, we would like to hear what you think of our services.
Every year, we are going to run a SEND Strategic Review Survey. This helps us understand how well provision is meeting people’s needs and is an opportunity for you to provide feedback on your experience. 2017 was the first time we have ever done the review. The results of the SEND Strategic Review were published in March 2018.
What is a consultation?
We use the word ‘consultation’ to refer to a formal view-gathering process between Devon County Council and the people it serves. ‘Consultation’ might be done with a survey, a meeting or workshop. Devon County Council runs a have your say website for its formal consultations – you can see how to shape services across Devon in all areas of Council activity, from transport and roads to education and schools.
NEW Devon CCG and South Devon and Torbay CGG work closely with Devon County Council to run engagement around children and young people’s services.
Current projects include:
- CAMHS Local Transformation Plan
- Accessing Speech, Language and Communication (SLCN) Services
- Sensory Services in Devon (hearing impairment, visual impairment, multi-sensory impairments)
- Procurement of Children and Young People’s Services
What if I am unhappy with a service I receive?
If you have a problem with a provider, whether this is a school, social care or health service, or private company, you should talk to them first and try to solve the problem together. If you don’t feel confident doing this by yourself you can ask the Devon Information Advice & Support for SEND service (DIAS) for help and support. You may need to submit an official complaint if it is not possible to solve the problem in this way.
If your complaint is related to the Education, Health and Care Plan (EHCP) process, there are laws which affect how you complain. Please visit the EHCP pages of this website for information about complaints, appeals and mediation. If you receive an EHCP, you will also receive a survey which you can use to give your feedback on the process.
To complain about Devon County Council services please contact the Customer Relations Team.
To complain about mental health services, including CAMHS, you can contact Virgin Care.
You can also feedback via social media. Join the private facebook group or like the SEND Local Offer facebook page. Follow the SEND Local Offer on Twitter.
How do I complain about a school?
What are the complaints policies for different organisations?
- Devon County Council Adult Social Care Comments, Complaints and Compliments
- Children’s Social Care Complaints Procedure
- Devon County Council Feedback and Complaints Policy
Who could support me to make a complaint?
- A guide to complaints for young people aged 16-25 in education
- Healthwatch – your independent consumer champion for health and social care
- Patient opinion – The UK’s independent non-profit feedback platform for patients
- PALS – NEW Devon CCG – help, advice and support with concerns or comments relating to NHS services in north, East and West Devon.
- PALS – South Devon and Torbay CCG – a valuable source of information about which organisations can help in South Devon and Torbay.
- DIAS – impartial SEND information, advice and support
- Participation - how to get involved
The Council for Disabled Children has produced a factsheet about methods and levels of participation. We are working towards enabling participation where children and young people with SEND and their families can influence at an individual, organisational and strategic level.
Children and young people
Devon’s children and young people’s participation group is called ‘Champions for Change’. We are a group of young people with special educational needs and disabilities who believe that voices should be heard, not ignored: Listen, hear and understand.
We are working on a film project which we hope will help children and young people with special needs understand their rights to have a voice and to be heard. We meet about once every half term at Tiverton Youth Centre, where we learn about what participation means and where we can have an impact. We hope to reach more young people with our film and enable them to become ‘Champions for Change’ too!
Devon SEND Young People’s Action Plan – December 2016
We have a SEND Local Offer Reference Group (LORG) – a group of parent carers who meet every half term. These parent carers attend strategic meetings alongside representatives from Devon Parent Carers’ Voice, to make sure parents’ voices are heard by the people who make decisions. The LORG is a hub for pulling together parents’ and young people’s perspectives and reporting these to key decision-makers. The LORG contributes to the review and development of the SEND local offer. We have a mixture of practical activities and more formal meetings.
If you would like to be involved in this group, call 01392 383000 and ask for SEND local offer, or email firstname.lastname@example.org
What is the SEND Local Offer? a leaflet co-produced with parent carers
SEND LORG meeting notes – May 2018
SEND LORG meeting notes – March 2018
SEND LORG meeting notes – January 2018
SEND LORG meeting notes – May 2017
SEND LORG meeting notes – March 2017
SEND LORG meeting notes – January 2017
SEND LORG meeting notes – November 2016
Autistic Spectrum Condition
The Autism Involvement Group (AIG) is a small forum for people with autism (and carers). The group discusses Devon County Council and Torbay Council’s local Autism Strategy.
- The Vision
In Devon we recognise that the views, opinions and experiences of families are central to our improvement journey. We have been working with a group of parents and carers to help us shape the future together. The outcome of this work is the following ‘Vision’ for all children with special educational needs and disabilities in Devon, which has been co-produced with parents, carers and agreed and signed off by the SEND Improvement Board in March 2016
In Devon, we ALL work together to enable children and young people to grow up to:
- be independent: not because they can do everything for themselves, but to have control over their lives and how they live the
- live where they choose and with people they choose (or no one!)
- have meaningful and worthwhile work – be it paid employment, their own business or any activity that supports them to contribute to their community life …..and
- have leisure interests, hobbies and things to do that will enhance their life skills, their creativity and be fun and for those leisure interests to be in ordinary places in and with their community
- Have the opportunity to learn and to keep learning, both within a supportive school environment which meets their needs and outside school
- Manage the many transitions in their lives with appropriate support
- have the information and support they need to make positive informed choice and decisions about their lives
- be and feel safe – at home and in their community
- have a strong voice, alongside the strong voice of their families
- have a network of meaningful friendships and relationships
- be truly seen as individuals and respected and celebrated for who they are
- be and stay healthy
- and ….for us as their families to be supported to be stable and resilient families. We will be able to spend good quality family time together, as well as good quality time apart. We will feel confident about support in the future for our children and young people.
To achieve this vision we will need to have the values, attitudes and skills to offer greater support and flexibility in the delivery of this approach.
- The SEN 0-25 Team
There are currently approximately 94,000 pupils of school age in Devon. The SEN 0-25 Team currently maintains 3,454 Statements of SEN (3.6% of Devon’s children and young people). The SEN 0-25 Team has its own webpage for SEN documents and guidance to support practitioners working with children and young people.