We are listening
We are listening to you. We want to make sure that the information we provide is easy to find and understand. We want children, young people and their families to work with us to develop the services and support we provide for them. Our SEND Local Offer is always being developed and this is your opportunity to let us know what you think. What is missing from your area? What is working well? What could we do better?
- Your feedback so far (and what we did about it)
We receive feedback through the Local Offer website’s ‘feedback’ button, through Facebook, through Twitter and at events around Devon. We have published some comments and responses below.
Date Feedback Response June 2017 There are huge anxieties in the SEND Local Offer Reference Group about cutbacks to charities and the impact this will have on families. Devon County Council’s support to this element of the sector has not reduced in recent years. Similarly the support to Citizen’s Advice Bureau (who support families particularly around debt and legal advice) similarly remains unchanged. In general terms whilst the voluntary and community sector (VCS) is under pressure, this is comparatively active and healthy in Devon in comparison to neighbouring and peer areas. Charitable support to children and families remains overwhelmingly the largest proportion of focus from the VCS in Devon. June 2017 The SEND Local Offer Reference group reported that parents have been told they will receive a limited number (4) of continence pads and that ‘pull ups’ cannot be used any more. The feedback has been passed on to the service provider. The service is reviewing evidence-based guidance like the Intercollegiate ‘consensus’ document. The recommendations in the document highlight the need to clinically lead care and provision. Commissioners suggest if any parent/carers have issues these should be raised to the service directly. Or using the PALS service for the trust. June 2017 The SEND Local Offer Reference Group raised the concern that schools are telling parents there is no money to support their child in school. Since this concern was raised, the Head of Education, Dawn Stabb, has written an open letter about school funding, explaining how it works. June 2017 The SEND Local Offer Reference Group is concerned that there are a lot of groups which have been set up, requesting parents’ involvement, but they don’t seem to join up with each other. Children’s commissioners are part of the Autism Involvement Group and Children’s commissioners have oversight and involvement in the Autism/Neurodevelopmental work programme led by Virgin Care. There is strong leadership from Commissioners to ensure the engagement for our strategic and procurement work programmes are as appropriately joined up as possible. There is robust support from our Communications and Engagement leads (from both CCG’s) who are working with stakeholders to joining up the engagement to date and inform the procurement and other strategic work. This feedback that this appears to be ad hoc has been passed onto the Communications and Relations leads.
Children’s commissioners have engaged recently with Focus on Autism Devon and the North Devon Forum for Autistic Spectrum Conditions and ADHD, to capture the views of parents and families, which will inform re-procurement work. Lifeworks will also be undertaking some consultation on behalf of both CCGs over the summer holidays to make sure we hear the voice of young people too. An engagement steering group has been set up by CCGs for the Children’s Services re-procurement, this is chaired by a member of DPCV.
June 2017 The SEND Local Offer Reference Group reported that parents are confused about Personal Budgets and Direct Payments. Parents say the eligibility criteria for assessments are inconsistent and they get inconsistent information and advice about how to spend the money. We have identified that our partnership workforce understanding of personal budgets is very low. We have therefore worked on a joint policy and information to go on to the Local Offer website. We will be making sure our workforce understands this by offering information out through the workforce development programme. April 2017 Where is the ‘search’ option on the Local Offer website? when I search, it searches the whole of DCC’s website! I just want to search SEND! We have added a custom Google search to the website so you can search for SEND-specific information without searching the whole site. Mar 2017 We want to make sure parent carers and children can take part in strategic decision-making about SEND – “nothing about me, without me”. We have made sure that there is a parent carer rep at the SEND Improvement Board and on every working group. We are working hard to improve engagement with children and young people and will keep you updated on this.
- Feedback on EHCPs
Every time we issue an Education, Health and Care Plan (EHCP), we ask parents for feedback about the process.
Parental Feedback Report – September 2017
Parental Feedback Report – August 2017
Parental Feedback Report – July 2017
Parental Feedback Report – June 2017
Parental Feedback Report – May 2017
Parental Feedback Report – April 2017
Parental Feedback Report – February-March 2017
Parental Feedback Report – January 2017
Parental Feedback Report – December 2016
Parental Feedback Report – September-October 2016
Parental Feedback Report – February-May 2016
- How to give feedback
Whether we’ve got something right, or could have done something better, we would like to hear what you think of our services.
If you have a problem with a provider, whether this is a school, social care or health service, or private company, you should talk to them first and try to solve the problem together. If you don’t feel confident doing this by yourself you can ask the Devon Information Advice & Support for SEND service (DIAS) for help and support. If it is not possible to solve the problem in this way you may need to submit an official complaint.
If your complaint is related to the Education, Health and Care Plan (EHCP) process, there are laws which affect how you complain. Please visit the EHCP pages of this website for information about complaints, appeals and mediation.
To complain about Devon County Council services please contact the Customer Relations Team.
If you have a complaint about mental health services, including CAMHS, you can contact Virgin Care.
You can also feedback via social media. You can join the private facebook group or like the SEND Local Offer facebook page. You can also follow the SEND Local Offer on Twitter.
- Getting involved
We have a SEND Local Offer Reference Group (LORG) – a group of parent carers who meet every half term. These parent carers attend strategic meetings alongside representatives from Devon Parent Carers’ Voice, to make sure parents’ voices are heard by the people who make decisions. The LORG is a hub for pulling together parent and young people’s perspectives and reporting these to key commissioners and those who make decisions. The LORG contributes to the review and development of the SEND local offer. We have a mixture of practical activities and more formal meetings.
If you would like to be involved in this group, call 01392 383000 and ask for SEND local offer, or email firstname.lastname@example.org
SEND LORG meeting notes – May 2017
SEND LORG meeting notes – March 2017
SEND LORG meeting notes – January 2017
SEND LORG meeting notes – November 2016
Children and young people
Devon SEND Young People’s Action Plan – December 2016
More information coming soon…
- The Vision
In Devon we recognise that the views, opinions and experiences of families are central to our improvement journey. We have therefore been working with a group of parents and carers to help us shape the future together. The outcome of this work is the following ‘Vision’ for all children with special educational needs and disabilities in Devon, which has been co-produced with parents, carers and agreed and signed off by the SEND Improvement Board in March 2016
In Devon, we ALL work together to enable children and young people to grow up to:
- be independent: not because they can do everything for themselves, but to have control over their lives and how they live the
- live where they choose and with people they choose (or no one!)
- have meaningful and worthwhile work – be it paid employment, their own business or any activity that supports them to contribute to their community life …..and
- have leisure interests, hobbies and things to do that will enhance their life skills, their creativity and be fun and for those leisure interests to be in ordinary places in and with their community
- Have the opportunity to learn and to keep learning, both within a supportive school environment which meets their needs and outside school
- Manage the many transitions in their lives with appropriate support
- have the information and support they need to make positive informed choice and decisions about their lives
- be and feel safe – at home and in their community
- have a strong voice, alongside the strong voice of their families
- have a network of meaningful friendships and relationships
- be truly seen as individuals and respected and celebrated for who they are
- be and stay healthy
- and ….for us as their families to be supported to be stable and resilient families. We will be able to spend good quality family time together, as well as good quality time apart. We will feel confident about support in the future for our children and young people.
To achieve this vision we will need to have the values, attitudes and skills to offer greater support and flexibility in the delivery of this approach.
- The SEN 0-25 Team
There are currently approximately 94,000 pupils of school age in Devon. The SEN 0-25 Team currently maintains 3,454 Statements of SEN (3.6% of Devon’s children and young people). The SEN 0-25 Team has its own webpage for SEN documents and guidance to support practitioners working with children and young people.
- What is the SEND Local Offer? a leaflet produced with parent carers
- Devon County Council Adult Social Care Comments, Complaints and Compliments
- Children’s Social Care Complaints Procedure
- Devon County Council Feedback and Complaints Policy
- Healthwatch – your independent consumer champion for health and social care
- Patient opinion – The UK’s independent non-profit feedback platform for patients
- PALS – NEW Devon CCG – help, advice and support with concerns or comments relating to NHS services in north, East and West Devon.
- PALS – South Devon and Torbay CCG – a valuable source of information about which organisations can help in South Devon and Torbay.
- DIAS – impartial SEND information, advice and support
How to complain about a school
Comments, Compliments and Complaints
Who can support you to make a complaint?
We will publish any comments we receive and explain how we have acted on them. You can use the links below to give us your feedback.