If you are unhappy with the decision about eligibility or the withdrawal of transport, please contact us on 0345 155 1019 within 20 working days of receiving the decision. The decision will be reviewed by a transport officer and, if things can be resolved, this will be done as soon as possible.
If you are still not satisfied you can lodge a complaint online or by completing a Parental Request Form (APP2). The following flyer (APP3) explaining the transport application process and complaints procedure is also available.
You should include any evidence that supports your appeal, for example, a letter from your doctor, school or benefit evidence.
Your request will be reviewed within 20 working days by a panel of officers and you will be informed by letter of the decision of the panel. If you remain unhappy with the decision you can ask for your case to be heard at an appeal hearing by members of the council, which meets monthly with the exception of August. You and a representative, and/or your councillor can attend the appeal hearing and put your case.
More information is available in the School transport appeals guide.