Guide: School transport appeals and complaints

What happens at the appeals hearing?

The transport coordination officer (TCO) will explain why transport has not been provided, after which you, the person with you or both of you may ask questions about the points raised in the Council’s decision.

You, the person with you or both of you will be invited to explain why you think your child should be provided with free transport, after which committee members and the TCO may ask you questions.

You, the person with you and the officers will be asked to leave the room and the Committee will discuss your case and tell you in writing of their decision within five working days.

The decision of the Appeals Committee is final and unalterable for all parties.