Training resources

User Guide for the Online Booking System (Zipporah)

Please find below the User Guide for setting up new users accounts for the Online Booking System

User Guide for New Accounts

Cancellation Policy

Please see attached the cancellation policy which applies to all the Safeguarding Adults Training Courses:

Cancellation Policy for Safeguarding Courses

Victim Care Unit and Other Fraud Information

Devon and Cornwall Police have a Victim Care Unit where reported crimes are passed and the unit can check if someone needs further support and/or guidance. Their website at is a very useful hub of information and referral sources that anyone can access for support. The Victim Care Unit can be contacted directly by anyone on 01392 475900 (public number). The manager there is Lulu Parnell (best contactable by email; They have a team of both employed staff and volunteers (including myself) who take on referral cases and ensure people are getting the support they need.  They also work closely with Devon Trading Standards.

 As well as this, Action Fraud is the UK’s national fraud and cyber crime reporting centre. They can be contacted on 0300 123 2040. The service is available 24/7 for both live fraud attacks and ongoing/past cases. You can also report online via their website at  

Action fraud can provide a point of contact for advice and information about fraud, take information about a crime where the ‘victim’ has not given consent (although it will not be reported as a crime) and also take a report about a crime which can be recorded and passed to the local police force for further intervention if required.

 Finally there is both the Telephone Preference Service ( and the Mail Preference Service ( which can help in stopping unsolicited mail.

Work Experience and Apprenticeships

We are continuing to build relationships with schools and colleges to encourage young people to consider careers in health and social care. We are also working with Job Centre Plus (JCP) Schools Advisors who will be working directly with a number of schools across the county to help them consider the wide range of opportunities available to them in all areas of work, and support them with more practical skills such as CV writing, mock interviews, and finding work experience. To support this work it would be very useful if we can give information to JCP, schools and colleges, listing care providers who offer work experience and apprenticeships. We’d be grateful if you can please answer the following questions:

  • Does your organisation (or would you be prepared to) offer work experience to young people in school (Year 10 / 11 – 15 and 16 year olds)?
  • Does your organisation (or would you be prepared to) offer work experience to jobseekers through Job Centre Plus?
  • Does your organisation offer apprenticeships?

If you do offer this, please can you give the name and contact details of the person in your organisation who is responsible for this area of work.

If you have any questions about this please contact Nic Dunn by email


Carers Pathways, who provide advice, care and support to people who have memory loss conditions and dementia, and their families, have developed especially arranged series of music collections from yesteryear on CD’s and Song Books to accompany them. These have proved to very popular with and beneficial to people with dementia. Melodies_Memories/ Melodies_Memories.html

Friends against Scams is a National Trading Standards (NTS) Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering communities to “Take a Stand Against Scams”.

For further information please click here;

Caring for Care Homes Newsletter

Please find attached the latest Caring for Care Homes Newsletter for December 2016

Caring for Care Homes Newsletter – December 2016

Mental Capacity Act and Care Planning

This report shows commissioners and providers of care how to embed the principles of the Mental Capacity Act (MCA) into care and support planning across the board

MCA & National Mental Capacity Forum (Video)

Featuring Baroness Finlay

Deprivation of Liberty Safeguards Form

The most up to date form for Deprivation of Liberty Safeguards Applications Urgent and standard

Please find attached the new Safeguarding Adults Policy, Procedure and Guidance

To discuss your individual needs email:

Further details on Safeguarding Adults, the Mental Capacity Act and Deprivation of Liberty Safeguards can be found on the:

Using the Mental Capacity Act

This video explains the MCA and how it can protect the right to make choices. For people who need the MCA, their carers, and others.

SCIE using the Mental capacity Act Film

Mental Capacity Act (MCA) Directory

Lasting Powers of Attorney

This publicity leaflet explains the types of authority people need to have a range of decision making rights

A3Nok Booklet 13 July

Mental Capacity Act decision making process a very easy flowchart to follow

MCA Flowchart

Bournemouth SAFE Tool

Have you been involved in a safeguarding concern?

Would you like to gauge how well you dealt with it?

Follow this link to the Bournemouth SAFE Tool

This tool has been designed to support professional development and enable those in practice to demonstrate their professional capability

Channel Awareness Training – Online Package

The e-learning includes information on how Channel links to the government’s counter-terrorism strategy (CONTEST) through the Prevent strategy. It also provides guidance on how to identify people who may be vulnerable to radicalisation and how to refer them into the Channel programme.

There are case studies to help users understand the process of identifying and referring vulnerable individuals, in addition to providing them with support, and is a good way of providing staff with a fundamental understanding of Channel. Users who successfully complete the eLearning (which takes approx. 25 minutes) can print off a certificate, which is a good way for managers to audit whether their staff have actually completed the training. To access the training, click on this link

Self Neglect

Please see the RiPFA guidance for working with those who self neglect below:

RiPFA Self Neglect

Making Safeguarding Personal

Please see the latest evaluations of this important aspect of Safeguarding Adults

MSP Report on Evaluation 2014-15

Training Strategy

Please find attached the DSAB and TSAB Training Strategy for 2015 – 2018

Training Strategy 2015 – 2018

Safeguarding Scams and Doorstep Crime Awareness

Scams and Doorstep Crime 2015

Law Society Information

Useful Law Society information regarding Deprivation of Liberty Safeguards’ this link includes pages relevant to specific settings.

The web link is

On the Law Society Website you will find the Quick Reference Guides on the following:

  • Quick Reference Guide on the Hospital Setting
  • Quick Reference Guide on the Psychiatric Setting
  • Quick Reference Guide on the Care Home Setting
  • Quick Reference Guide on Supporting Living Setting
  • Quick Reference Guide on the Home Setting

LGA & ADASS Publication – Domestic Violence and Safeguarding

Adult Safeguarding and Domestic Abuse – 2015

SCIE Guidance re- gaining access when neglect or abuse suspected

Adults Suspected at Risk of Neglect or Abuse

National Training Standards Newsletter

NST Newsletter – November 2014


Please find Posters/Leaflets for you to use in your locations

Devon SAB Poster – 2015orried about Abuse GP Poster – 2015

Worried about possible Abuse Business – 2015