What support can I get to help me set up and use my Devon Card?

All service users have access to specialist support from our Direct Payments team. The telephone number is 0345 1551 007 , or you can email

New users of social care will have the opportunity to get a Devon Card when their direct payments are set up.

Existing users of social care will be offered a Devon Card either at formal review or through a specific approach by a member of the Direct Payments team. In both cases, a member of the team will go through the options and advantages for practical and safe use of the card.

Direct Payments team support is available to all users of direct payments and the team will be able to help with any aspect of the card’s use.

Guidance is also available in print and on our website.

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