How can I get a Devon Card?

New direct payments users will be offered the card as part of the set up of their direct payments. Existing direct payments users will be offered the card at point of review. Everyone will receive support from our Direct Payments team to ensure that they are able to use the card confidently and in a way that will meet their ongoing needs.

We will need to check your identity before issuing a card (this also applies if you are acting as a cardholder and ‘suitable person’ on behalf of a direct payments recipient). This will be done as part of your Direct Payments Agreement and one of our Direct Payments team will help you. When this is done we will apply for your card. The card will be delivered to you within 5-10 days. When you receive your card you can either go online or use the telephone to retrieve your Personal Identification Number (PIN) and activate your card.

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