Can I use my Devon Card as soon as it arrives?

 

Before you can use your card it will need to be activated and you will need to retrieve your Personal Identification Number (PIN). It will also need to be loaded with funds for you to spend on your care.

To activate your card you need to do one of the following:

  • Telephone 0330 100 3686, choose option 2 and follow the instructions. Please have your card and account number with you

Or

  • Online – go to my cards page and click the activate button next to the relevant card image.

 

To retrieve your PIN:

  • Online – go to my cards page and click the retrieve pin button next to the relevant card image

Or

  • Telephone 0330 100 3686, choose option 2 and follow the instructions. Make sure you have your card and account number with you.

If you would like to change your PIN to a more memorable number, this can be done easily at most ATMs (cash machines) that display the Visa acceptance mark.

Your Devon Card will be loaded with funds after your Direct Payments Agreement has been finalised. We will let you know the date of your first payment.

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