Confirming your Identity

Before we can request your Devon Card we must perform a check to confirm your identity. This is done in order to minimise fraud and protect public funds.

Don’t worry about this check because a member of the Direct Payments team will be able to help you through the process when they visit you to discuss your direct payment.


What will the identity check involve?

You just need to show us 1 or 2 documents that confirm your name and address. The member of staff helping you will explain which documents are acceptable. He/she will then need to make a note of some of the detail on the document.

If you are acting as a ‘suitable person’ and cardholder for someone who is receiving direct payments then we will need to confirm your identity instead of the direct payments recipient


What documents can be used?

Below are 3 lists of documents.

We will need to see:

  • EITHER: 1 Document from LIST A
  • OR: 2 Documents from LIST B (or 1 if we are visiting you at your home address)
  • OR: 1 document from LIST B AND 1 document from LIST C.



  • Current passport
  • Current EEA or UK photo card driving licence.


  • Council Tax Letter/Book
  • Current full UK driving licence – old style (without photo)
  • Letter from the Department of Work and Pensions
  • Benefit Book issued by Department of Work and Pensions
  • Residence permit issued by Home Office to EU nationals.


  • Utility bill or statement (e.g. gas, telephone, electricity), or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms.
  • House insurance certificate
  • Devon County Council issued blue badge
  • TV licence renewal notification
  • Motor insurance certificate or policy
  • Letter of confirmation provided by DCC officer on DCC headed paper.


What if I haven’t got the required documents?

Don’t worry. There is nearly always a way of proving identity and address. For example, if one of our officers is confident to confirm your identity and address as correct then they can do so in writing.