Community Mapping Findings

Opportunities to Improve

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Exeter 23rd Oct Community Mapping Event Notes
  • Detailed discussion with providers in targeted areas where IH closures proposed is critical.  Discuss and identify alternatives, expanding services etc.
  • Libraries
  • monthly (?) brochure produced “Active Life Active Mind” with listing of local events/groups run from libraries.  Looking at getting this on the Devon Community Directory but not there yet.
  •   Utilisation of library building, currently underutilised (limited opening hours at present in some areas).
  • Use to address social isolation – although variation locally due to limited capacity/funding in some areas.
  • Libraries could be the central (physical) information source re community support / activities, with library “buddies” able to feed information into the DCD and out to customers/the community.
  • Estuary LoF talking with Devon Libraries to look at use of buildings etc.
  •  Transport
  • Better promotion of the Community Transport Network?
  •  Use of Mobility Allowances?
  • Transport for your Community – Mark Bailey (DCC).
  • Services often planned around bus routes etc as accessibility crucial even in Exeter.
  • Devon Community Directory
  • Should/Could be single information hub, but needs to be better used by all (including CCT vol sector reps and brokers (query extent of current use??)
  •  search and navigation functions (categories) confusing at present.
  • Community Connectors (Prevention Strategy) – vol sector role outside of care management teams.  Using time limited prevention strategy funds to pilot in 3-5 areas, seeking to bring partners/providers together.  Core offer – low level community based (outside regulated services), supportive services.
  • Community Connectors identifying unmet need locally – how can we harness this information so that commissioners can look at and address the gaps?  More targeted use of existing DCC expenditure.
  • Core groups are good mechanisms for joint working to identify solutions / services for individual cases at a local level.  Question consistency across Devon at present?  (works well in Topsham areas, Estuary LoF linked in/find useful).
  • Estuary working with CCG to run a treatment room (flu jabs, nail cutting etc)
  • Estuary reported running a lunch club twice a week, where meals are provided by the local pub, looking at how they can increase this offer.
  •  If looking to close day centre, possibility of gifting / right to buy options for providers?
Mid Devon 17 Oct Community Mapping Event Table 1
  • *Age UK and CAB hold information on local services, volunteers keep it up to date
  • Complex care team Voluntary sector reps are knowledgeable
  • Age UK Mid devon – info and advice services via skype, help to set up networks assisting them with smartphones, tables, and apps.
  • Would be good to map individuals journey – How does someone access a day service in Devon? What would make a real difference?
  • DCC could make resources available to the market and steer them as to what is needed, then providers could respond by developing innovative solutions.
  • CCT teams work really well – we need CDP to provide the same service for older people.
  •  Find the ‘movers and shakers’ in any community.
  • Need more referrals for anything to be sustainable.
  • Viability of any new services
  • Transport is important, example was given about a client who was enabled to pass his driving test and now volunteers as a driver for the day centre 3 days a week.
  •  Use of vouchers (sitting scheme) – we could have a similar scheme for day services
Mid Devon Community Mapping Event
  • Would be useful for voluntary sector organisations to  ‘shadow’ CDP teams  whilst carrying out phone assessments
  • Map ‘journey of individual’ to see what would make a difference
South Devon 18th October Community Mapping Event – Table 1
  •  DOVE Project
  •  Young adults with disabilities
  •  Devon wide services (new service in Plymouth)
  •  Currently revamping day service
  •  Transition service – working with local schools and colleges
  • Additional support alongside college places
  • Employment
  • Independence
  • Community
  • Inclusion
  • Shared enabling scheme – life enabling social calendar for LD clients
  • Personal budgets – combine PB’s to enable group activities
  • Networking event with support planners – providers want an opportunity to talk with CDP and CCT workers about what’s available.
South & West – Sonia Burgess 18th October
  • Memory Matters – have a number of activity co-ordinators covering the Southern area – one in Tavistock – Kate will let us have a list of their contacts etc
  • Plan to develop a multi-generational space for community use in the centre of Tavistock – I found out about this this week – seems relevant to this process even though not operational yet – put me as nominated contact if you like – as not entirely sure who is leading on it – but can find out
  • Trident House, Tavistock – drop in for people with mental health issues.  Laura Delamar (Rethink) input the info

Using social media – a town based facebook page to be used by clients and providers – to connect needs with services – we recognised this would need some fairly intensive publicity etc – but once operational these things tend to update themselves…

North 24th October Flip Charts
  • Joining services/working together
  • Sharing resources
  • Volunteer Befriending – trying to do more to get people out
  • Memory Cafes
  • Value of lead strategic partnership in terms of getting joint working
  •   Local contact points (hubs) drop in facilities, somewhere to eat a packed lunch, get assistance and advice – libraries, CVS offices, Care providers, home associates, bus station
Exeter & East Devon 28 Oct Mark LaneThe way day-care provision is divided up – according to universal through to high dependency I felt did not reflect the interdependency between the levels and that imbedding mini-capability from the tier above in the tier below would help identify the ‘cliff-edge’ people before crisis happens and also help with prevention or delay going up through the levels. An example of this was memory cafes in tesco cafes or assessment/advice provision within places that older people habitually inhabit rather than creating physical infrastructure and making people go it. In this same vein I noted an absence of day-care support provision/assets/providers in the lists:

  • Royal British Legion (12,500 members with ‘clubs’ in many towns)
  •  SSAFA (similar to above and the same goes for many veteran charities), White Ensign Club, Regimental Associations etc.
  •   Masonic Lodges (and the Masonic Residential and Nursing Home in Upper St Thomas), Political Party clubs (ie. Topsham Conservative Club), CIU Clubs, Working Mens Clubs, Churches (and Church Groups – Belmont Chapel was included), Bowling Clubs, Bridge Clubs, Off-peak Hotels (Sidmouth – where the hotels largely remain open in the winter because of the local elderly population having tea and dining), Supermarket cafes, Bingo, Doctors Surgeries, Vet Surgeries, Leisure Centres.
South Devon 18th October Community Mapping Event
  • Day opportunities – should be outcome based
  • Clear, realistic approach so providers know exactly what is expected.
East Devon Community Mapping Table 1
  • Providers could work together to run services from a Double Decker bus – roaving café, resource centre, personal development groups, mobile library.
  • Computers for online shopping
  • Isolation and support network
  • Its not about a building – maximising resources
  • Councils won’t fund transport element
North Devon Community Mapping Table 1
  • DCC’s day services website is great
  • Lots of courses and classes at Petroc in North Devon (LD clients)
  •  Tap into pockets of expertise – ie: Westbank Carers
  • Raise awareness of community enabling
  •  Use libraries more to communicate services, schemes and projects