Really Useful Day and XJamGov

One of the externally organised events during Create / Innovate is XJamGov ( It is being organised by Redfront Service Design.

This is part of The Global GovJam ( – an event which will apply the concept and energy of the Global Service Jam and Global Sustainability Jam into the world of government and the public sector.

Working around a common Theme, small Teams meet at multiple locations, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector. At the end of the two days, they upload their results and publish them for the world.

GovJams are especially relevant to government and public sector professionals, and will give them the opportunity to grow collaborations  Рexchanging techniques, insights and ideas with colleagues near and far, while working on concrete projects addressing key issues inspired by the common Theme.

35 locations around the world are currently hosting an event including: LA, San Francisco, Barcelona, Warsaw, Eindhoven, Bologna, Mumbai, Berlin, Helsinki, Santiago, Montreal, Toronto, Perth, Canberra and Melbourne – In the UK currently only Exeter and Dundee are hosting events.

Another externally organised  event is the Really Useful Day which is co-ordinated by the Local Direct Gov Team Рit is in so many ways similar to the Jam experience although we know the topic in advance.

The purpose of the day is to learn about and explore customer user journeys. It aims to map existing user journeys and take people through a process so that participants are more aware of how the real user journey can be improved – the following challenge is then taking that back into the work place and implementing it.

I’m expecting the day to challenge thinking to ensure that we design for the customer and not ourselves.


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