Guide: An Introduction to Prescribing Community Equipment

Complaints and Feedback

Information

To keep Devon’s equipment service effective for Devon residents and  prescribing staff please ensure any feedback about the service or the equipment is reported using the correct forms and channels.

To report any incident about the order process, the delivery and follow up of equipment provision by the DILIS. community equipment provider:

Complete the Quality monitoring form and send to contract manager and service provider. The issue will be addressed and action taken and the prescriber will be kept aware of response made. If appropriate also complete your organisation’s own Incident reporting form and process for that organisation.

To report errors or suggestions for the catalogue layout, content or to feedback about the equipment range:

Complete the Prescriber feedback form and send this to the Independent Living Centre. Your comments will be discussed at the catalogue Review group and a decision made about your suggestions.

To log incidents with broken equipment:
Establish if this equipment is a SADL or CADL refer to ‘Repair and Replace Policy’.If the supplier of the equipment agrees that this is breakage is beyond normal wear and tear, prescriber should refer to ‘Faults and medical advice alerts’ notes and if appropriate should complete a Medical Device Adverse (MDA) Incident Report form, and send to DILIS provider and Equipment Contract manager. DILIS provider will investigate via the Medicines and Healthcare products Regulatory Agency (MHRA).

To log a CES Serious Incident view ‘Communicating a Community Equipment Serious Incident‘. If appropriate also complete your organisation’s own Incident reporting form and process for that organisation.