Feedback and incident forms

  • Range of stock held - feedback
  • CES Quality Monitoring feedback form

    (NDHT staff to complete a DATIX form instead of QM form)

  • Adverse Incident Report form - Medicines and Healthcare products Regulatory Agency (MHRA)
  • Faults and medical device alerts

    • ┬áIf the prescriber, service user or carer experience any problems with provision of equipment they should immediately contact the Community Equipment Service on 01392 204144 / 678533 for help and advice to resolve the problem when it happens.
    • The C.E.S. Quality Monitoring Feedback form is the preferred method for prescribers to provide feedback to the Community Equipment Service on problems they have encountered with the service. This form is only to be used to report the problem after the necessary action has been taken to resolve the problem directly with the Community Equipment Service / service user / carer.
    • If the equipment problem is an electro-mechanical failure caused by normal use, then the Community Equipment Service will (subject to availability) replace the item, repair the item, or rent an equivalent as soon as is practically possible.
    • If however, the problem is perceived to be that the equipment is not fit for purpose or an individual sustains any injury as a consequence of using or being in the vicinity of the equipment, then it must not be used and the adverse incident reported to the Community Equipment Service.
    • If the prescribing staff are initially made aware of the problem, then they must complete the Medical Device Adverse Incident Report form and immediately e-mail or fax it to the Community Equipment Service. If the prescribing staff are not involved, then the Community Equipment Service will complete the Medical Device Adverse Incident Report form
    • The Community Equipment Service will immediately forward the Medical Device Adverse Incident Report form to the Medicines and Healthcare products Regulatory Agency (MHRA).
    • The Community Equipment Service will then advise the prescribing clinician what action to take next.
    • Depending upon the severity of the incident, or trend of similar incidents, the MHRA will publish a Medical Device Alert or Safety Notice highlighting the risks associated with the device and the appropriate action to be taken.
    • Any Medical Device Alert or Safety Notice relating to equipment within this catalogue is detailed against the specific item of equipment. Further information about Medical Device Alerts can be found at their website.
    • When the MHRA issue a nation-wide Medical Device Alert or Safety Notice relating to any CES equipment, the Community Equipment Service will immediately contact all prescribers wherever possible by e-mail and inform them of this information. Where prescribers do not have access to e-mail, it is the responsibility of managers receiving the e-mail information from the Community Equipment Service to inform their staff.
    • The Community Equipment Service will also post details of Medical Device Alerts and Safety Notices (where applicable), on these CES catalogue web pages and add it to the relevant catalogue items as soon as possible.