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Mental Capacity Act (MCA) practice guidance


Contact details

Referrals

Devon – Care Direct 0345 1551 007
For referrals for any social care or assessment, including all safeguarding referrals

Torbay – Customer Service Centre 01803 219700 or csc.torbaycaretrust@nhs.net
For all referrals, apart from safeguarding

Torbay Safeguarding Adults Team 01803 219888 or safeguarding.alertsTCT@nhs.net
For all safeguarding referrals and information and advice on safeguarding

Mental Capacity Act Lead and Safeguarding Adults Team

Devon – 01392 382339 or safeguardingadults-mailbox@devon.gov.uk
Torbay – 01803 219831 or safeguardingtorbay@nhs.net

Deprivation of Liberty Safeguards Team

Devon – 01392 381676 or dols@devon.gov.uk
Torbay – 01803 219832 or dolstorbay@nhs.net

NHS services

Royal Devon and Exeter Hospital Trust Safeguarding/MCA/DoLS Lead – 01392 411611

Northern Devon Health Care Trust including North Devon District Hospital and Community Hospitals Safeguarding Lead/MCA/DoLS Lead – 01392 356917

South Devon Health Care Trust including Torbay Hospital Safeguarding Lead/MCA/DoLS Lead – 01803 655857
North, East and West (NEW) Devon Safeguarding Lead 01392 205205

Derriford Hospital

MCA/DoLS Lead – 01752 439497
Safeguarding Lead – 01752 431664
Devon Partnership Trust Safeguarding Lead – 01392 208687
MCA Lead – 01392 675671

Complaints

Devon County Council – 0808 1683750 or customer.relations@devon.gov.uk
South Devon Healthcare Trust (inc Torbay hospital) PALS – 0800 0282037 or pals.sdhc@nhs.net
Royal Devon and Exeter Hospital – 01392 403915 or rde-tr.Complaints@nhs.net
North Devon District Hospital PALS – 01272 314090 or pals@ndevon.swest.nhs.uk
Derriford Hospital PALS – 0845 1558123 or 01752 439884 or plh-tr.PALS@nhs.net
NEW Devon PALS – 01392 267665 or 0300 123 16725 or pals.devon@nhs.net
Devon Partnership Trust – 0800 0730741 or dpn-tr.pals@nhs.net

Independent Mental Capacity Advocates

Devon and Torbay 0845 2311900 or imca.devon@nhs.net

Approved Mental Health Practitioners

Devon AMHP Hub – 01392 674952
Torbay AMHP – 01803 617260

Office of the Public Guardian

0300 456 0300 or customerservices@publicguardian.gsi.gov.uk
www.justice.gov.uk/about/opg

Court of Protection Team

Devon – 01392 383715 or 01392 383725
Torbay Finance Officer (client proxy) – 01803 210437

Mediation

National Mediation Helpline – 0845 6030809 www.nationalmediationhelpline.com
South West Mediation – 01392 678010 www.southwestmediation.co.uk
National Family Mediation – 0300 4000 636 www.nfm.org.uk


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