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Support for adults

Direct payments

When your personal budget is paid directly to you this is called a direct payment. Direct payments give you more flexibility and control over your support. You can use the payments to best meet the outcomes as agreed in your support plan.

We will talk to you about having direct payments after you have had a social care needs assessment and will be receiving services from social care.

Our Direct Payments Team can talk to you about your options and can provide support with all aspects of the process including filling in forms, keeping financial records and employing people to help you.

To get the best results it is better not to think about your direct payments as a separate financial issue, but to look at your whole income together, including things like benefits and pensions, and then work out the best solution to meet your individual needs.

The Direct Payments Team can help with this, or you can get advice from an independent agency like Citizens Advice Bureau.

You can also have direct payments if you are:

You can get further support and information from Care Direct by calling 0345 1551 007 or by emailing:

We also have a Direct Payments policy which explains in detail how the process works.

More information on personal budgets and direct payments can be found on the Age UK website.

The Devon Card

The Devon Card is a safe and efficient way to pay for services, for people who manage their own support using direct payments.

It is a ‘pre-loaded’ card that is similar to a bank debit card. However, it does not offer credit or an overdraft. Money must be loaded onto the card before you can spend it, and you can only spend what has been loaded onto the card.

You won’t need to set up a bank account for your direct payments, you won’t need to send in statements and we will have greater opportunity to help you get the support you need.

The following Cardholder Guide contains everything you need to know about using the card and will give you a better idea of how useful it can be.

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