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Support for adults

Care needs assessments

If you think you need care and support to remain independent, you can ask us to carry out a free assessment of your needs.

Contact Care Direct on 0345 1551 007 or email to discuss your needs.

If you haven’t already done so, you can complete our self-help tool.

This will:

  • look at your needs and abilities
  • give you information on local services which can help you
  • tell you if you may benefit from completing an online self-assessment.

You can also contact Care Direct on 0345 1551 007 or email for a paper copy of the self-assessment.

This is an opportunity for you to identify your needs and outcomes before a full assessment. We will contact you and support you with completing the self-assessment.

Your assessment must be:

  • of your needs and how they impact on your wellbeing, and the outcomes you want to achieve
  • carried out with your involvement and, where appropriate, your carer or someone else you nominate, including an independent advocate provided by us.

An assessment could be an individual assessment or a combined assessment with a carer and the person they care for. Where relevant, it could be undertaken jointly with other organisations, including the NHS.

An assessment should be carried out over an appropriate and reasonable timescale, taking into account the urgency of your needs and any changes in those needs.

A copy of the assessment will be sent to you. This will clearly say whether you are eligible for support.

If you are assessed as needing care and support, we will then assess how much you need to pay towards the full cost. This is called a financial assessment and you can find out more at Paying for care.

Your care and support will be regularly reviewed and adjustments made as and when your need for support changes.

Eligibility for social care

The national eligibility criteria sets a minimum threshold to ensure that all local authorities meet the same minimum level of needs.

We will work with you to meet your needs if a care needs assessment shows that:

  • your needs arise from or are related to, a physical or mental impairment or illness
  • as a result of your needs, you are unable to achieve two or more specified outcomes in the Care and Support (Eligibility Criteria) Regulations 2014 and as a consequence, there is or is likely to be, a significant impact on your wellbeing.

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