LGA Peer Challenge Team
Kate Waterhouse – Head of Insight, Planning and Performance at Staffordshire County Council
Kate Waterhouse is a passionate advocate for the use of evidence-based insight to shape policy and planning decisions. In her current role as Head of Insight, Planning & Performance at Staffordshire County she delivers strategic insight to commissioners,
challenging them to put the customer first and to constructively engage with the public on the services that matter to them.
Staffordshire County Council is one of the largest local authorities in the UK and is currently leading significant transformation to improve the way they ensure positive outcomes for all of the communities and residents of Staffordshire, working in partnership with all public sector organisations across the County. Kate’s role is to provide leadership to drive forward this agenda through effective business planning and to ensure that the Council commissions effective and efficient services that meet the needs and aspirations of communities and residents.
Within her role Kate takes responsibility for the development and application of customer insight to improve strategic commissioning outcomes and to develop corporate planning and performance management functions with a view to ensuring that Council objectives can be translated into effective strategies to make Staffordshire a great place to live, work and do business for all of our communities, citizens and businesses. Kate is keen to develop a holistic understanding of the communities she works with, endeavouring to use innovative techniques to ensure that insight adds value and helps shape policy-led commissioning.
This work has included creating a community interest company to deliver consultation and engagement across the Staffordshire Partnership. Prior to taking up the role at Staffordshire Kate was a director of a research consultancy based in North West England delivering projects for a diverse range of clients in public, private and community settings including central government and local authorities.
Many of these projects included evaluating regeneration programmes and economic development projects including working with young offenders, NEETs and the long-term unemployed.