Paying for care
Most people have to pay something towards the cost of their care and support services depending on the outcome of their financial assessment.
If you have to pay for services, charging will apply from the date that you start receiving care.
If you have savings and investments over the upper capital limit you will have to pay the full cost of any care services you receive.
If you choose not to give us details about your finances you will have to pay the full cost of any care services you receive.
In some circumstances you will not need to have a financial assessment and you won’t have to pay towards your care and support.
You will not have to pay if you:
- receive support from Intermediate Care or Reablement Services, for example if you have a short period of care to help you after a stay in hospital
- are receiving care and support under Section 117 of the Mental Health Act 2007
- are receiving care and support under Continuing Health Care (CHC) funding by the NHS
- have needs which can be met by equipment or a minor adaptation, to help you to continue living at home.
How do you work out how much I have to pay?
We will carry out a financial assessment to work out how much you will have to pay. This is a proportionate and fair assessment of your financial circumstances which won’t charge you more than you can afford to pay.
The financial assessment will be carried out by the Charging for Care Team when your care and support needs are being discussed and support is being arranged.
How do I pay?
You will usually receive a bill (known as a Statement of Account) every four weeks. You will need to pay the bill within 14 days of it being issued and you can pay by Direct Debit, by credit or debit card payment or online. Full details of how to pay are on the back of every bill we send you. The easiest way for you to pay is by Direct Debit and we’ll send a Direct Debit mandate with your first bill.
If you have your support as a Direct Payment paid into a private bank account or managed account, you will not be sent a bill. Instead you will need to pay your assessed weekly contribution amount into your Direct Payment account to ensure you have enough money to pay for your services.
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