Accessing your personal data

Under Section 7 of the Data Protection Act you are entitled to request a copy of the personal data that the Council holds about you. If you wish to request your personal data, please complete our subject access request form.

Before we are able to respond to your request, we must be satisfied of your identity and of your entitlement to the information you are requesting. We will ask that you provide us with a copy of one of the following documents as proof of your identity:

  • Passport
  • Photo driving licence
  • Citizen card

If you are requesting information to be posted to you, we will also need proof of your address, with a copy one of the following:

  • Bank statement
  • Utility bill
  • Any other formal correspondence

We have 40 calendar days in which to provide a response to your request. To meet this time period and ensure that you receive only the information you require, please provide as much detail as possible about the information you need.

We will be unable to provide you with information that is about other people without their consent. You will need to supply us with signed consent from those individuals before we can release their information to you. You may use our standard consent form for this purpose. There are certain circumstances where we may be unable to supply you with information about you. These are listed on our subject access request exemptions page.

You may also find it useful to find out more about Why We May Hold Records About You

If you would like to talk to someone about making a request please contact us on 01392 383000 – ask for information Governance – or email the Information Governance team