“I would be grateful if you could provide the below information under the Freedom of Information Act 2000. Where the term ‘faulty’ is used, this can also be understood as referring to inadequate or incorrect products or workmanship.
Number of complaints made against retailers about faulty or inadequate plumbing fittings and/or installations (e.g taps, boilers, water pipes, toilets, showers) in 2016 and 2017
2016: 53
2017: 45
Number of complaints made against plumbing tradesmen about faulty plumbing fittings and/or installations in 2016 and 2017
2016: 159
2017: 142
Number of complaints made about plumbing tradesmen in 2016 and 2017
2016: 89
2017: 118
Number of plumbing tradesmen taken to court under consumer protection legislation in 2016 and 2017
2016 – One prosecution regarding a Plumbing Company and associated operatives commenced.
2017 – One prosecution regarding a plumber commenced.
Number of plumbing tradesmen taken to court under consumer protection legislation about plumbing and/or fittings in 2016 and 2017
Both the above cases regarded plumbing and/or fittings.
Number fines issued to plumbing tradesmen under consumer protection legislation faulty plumbing fittings and/or installations in 2016 and 2017
2016 – None (no cases concluded)
2017 – None (one plumbing tradesman ordered to pay £90,000 under Proceeds of Crime Act after a case that involved faulty installations and this may be regarded as a relevant fine)
Total value of fines issued to plumbing tradesmen under consumer protection legislation for faulty or inadequate plumbing fittings and/or installations in 2016 and 2017
2016 – None (no cases concluded)
2017 – None (one plumbing tradesman ordered to pay £90,000 under Proceeds of Crime Act after a case that involved faulty or inadequate installations and this may be regarded as a relevant fine)
Number of retailers taken to court under consumer protection legislation for plumbing fittings and/or installations (e.g taps, boilers, water pipes, toilets, showers) in 2016 and 2017
None
Number fines issued to retailers under consumer protection legislation for faulty plumbing fittings and/or installations in 2016 and 2017
None
Total value of fines issued to retailers under consumer protection legislation faulty plumbing fittings and/or installations in 2016 and 2017.”
None