Software Used for FOI and complaints

“What is the name of the organisation/service/authority you represent? 

Devon County Council

If the information I am requesting is available elsewhere (eg, s21) please can you tell me where I can find it?

This information is not available elsewhere.

What is the name of the software you use to manage, process and respond to complaints received? (if not applicable or available elsewhere enter N/A)

ICasework – Complaints Management Module

How much does the software in question 3 cost? (if not applicable or available elsewhere enter N/A)

The annual cost for 01/04/2018 to 31/03/2019 is £9,000

When is the software in question 3 due for renewal? (if not applicable or available elsewhere enter N/A)  

Licenses are renewed annually.

What is the name of the software you use to manage, process and respond to FOI/EIR requests? (if not applicable or available elsewhere enter N/A)

ICasework – Manage my request module

 How much does the software in question 6 cost? (if not applicable or available elsewhere enter N/A)

The annual cost for 01/04/2018 to 31/03/2019 is £4,800

When is the software in question 6 due for renewal? (if not applicable or available elsewhere enter N/A)

Licenses are renewed annually.

What is the name of the software you use to manage, process and respond to SAR requests? (if not applicable or available elsewhere enter N/A)  

Subject access requests are managed via the iCasework Manage my request module.

How much does the software in question 9 cost? (if not applicable or available elsewhere enter N/A). “

System costs are incorporated into the annual costs for managing Freedom of Information, Environmental Information Regulation requests. There are no separate costs for the management of Subject Access Requests.