1. How many people reported this pothole to the Council between 21/11/16 and it’s repair 30/01/17 / 02/02/17?
During the dates of 21/11/2016 – 02/02/2017 the Highways Team had 19 people contacting them to report this pothole. There was also a further 4 contacts made, the person(s) who reported these did not leave there name or contact details so we cannot confirm if these reports were from one individual or 4 different persons
2. What were they told?
We do not update customers to pothole reports.
3. During that period did anyone reporting this pothole make, at that time, an initial complaint to the Council regarding the pothole?
There were no complaints made about this pothole from any of the 19 people who reported the pothole
4. During that period did anyone reporting this pothole subsequently, at a later date, make a complaint to the Council regarding the pothole?
There were no complaints made about this pothole from any of the 19 people who reported the pothole
5. During that same period how many people made a claim regarding the pothole?
During that same period, 2 people made claims regarding the pothole.
6. During that same period, how many people asked if they could make a claim, but were told by the Council it did not meet the Council’s criteria?
During that same period, 2 people made a claim, but were told by the Council it did not meet the Council’s criteria.