Communication Policy and Guidance

Provide details of your policy and guidance to employees when it comes to responding to letters, phone calls, emails, visits to your offices etc by service providers potential or actual, customers, clients. 

A guide to Devon County Council’s Customer Services standard can be accessed from the link provided.  

How is this policy monitored and to what effect? 

Devon County Council communicates with members of the public in large numbers and in many different ways every day, monitoring of the application of customer service standards would either take place as a result of feedback received by the Customer Relations Team or by services direct.