Outsourcing – back office functions

1. Has the authority outsourced or proposes to outsource any of its back office functions? i.e. HR, Payroll, Finance, Legal, Customer Services if so, please list which services and to whom they are outsourced or will be outsourced.

Yes the Authority has outsourced some of its back office functions.

  • Occupational Health – IMASS
  • Property Consultancy – NPS
  • Facilities Management- Devon Norse
  • County Farms Estate Management – NPS

Details of any additional functions or services that the Authority are considering outsourcing, where they are at a stage to be made publicly available, will be documented in the minutes of Cabinet meetings.

2. Has the authority outsourced or is it actively considering outsourcing services that are direct customer facing i.e. front facing services? If so what services are being considered for outsourcing and the expected timeline for this to be realised

Yes the Authority has outsourced some of its front-facing services.

  • Some services that form part of our Disabled Children’s Services – Virgin Care
  • Highway maintenance delivery – Skanska
  • Libraries – Libraries Unlimited
  • Public Health Nursing – Virgin Care
  • Youth services – DYS Space

Details of any additional functions or services that the Authority are considering outsourcing, where they are at a stage to be made publicly available, will be documented in the minutes of Cabinet meetings.

3. Further to the above does the authority have control or ownership over any other entities. If so, is the authority required to produce consolidated or Group Accounts? Please list the entities and their function. For example are there any leisure trusts or has the authority passed leisure and tourism services over to externally controlled and managed organisations.

Please refer to section 35.6 (Associated Companies and Joint Ventures) of the 18/19 Statement of Accounts  where we list all the entities that DCC has control over.

4. Has the Authority established or proposed to establish any Community Interest Companies (CiC’s) to undertake some of its services or functions such as housing provision.

No, therefore we do not hold this information.

Details of any proposals to establish new CiC’s in future, , where they are at a stage to be made publicly available, will be documented in the minutes of Cabinet meetings.

What is the Authority’s procurement policy with regard to systems and services ‘ does the Authority utilise frameworks and procurement vehicles such as the GPS or does it follow EU procurement procedures?

We follow whichever procurement vehicle is appropriate for each individual procurement, meaning we use either those established by central “Public Buying Organisations” or our own procedures as necessary.

6. Can the authority please detail who are the providers of the following products / systems

Products and systems Provider Implementation year 1 including Licenses, training and professional services, supportOngoing annual costs, support and recurring feesContract renewal date
PayrollOracleIt would be prejudicial to a tender process to disclose this information and therefore prejudicial to the commercial interests of Devon County Council as a whole.  Whilst we are keen to be open, it is not in the public interest to prejudice a tender process and cause the subsequent disarray and this information is therefore exempt pursuant to s. 43 of the Freedom of Information Act 2000.It would be prejudicial to a tender process to disclose this information and therefore prejudicial to the commercial interests of Devon County Council as a whole.  Whilst we are keen to be open, it is not in the public interest to prejudice a tender process and cause the subsequent disarray and this information is therefore exempt pursuant to s. 43 of the Freedom of Information Act 2000.Oracle – August 2019
PersonnelOracleAs aboveAs aboveOracle – August 2019
DebtorsSoftware AG (FINEST)Retention periods for financial information is seven years therefore we do not hold this information.See costs for Accounting – FINEST5 years from 1st April 2018
CreditorsSoftware AG (FINEST)Retention periods for financial information is seven years therefore we do not hold this information.See costs for Accounting – FINEST5 years from 1st April 2018
Payment servicesCivica Payment GatewayImplementation has not yet ended so it is not possible to provide a figure for this at this time.See costs for Accounting – FINESTCP1330.16 – contract start 16th Oct 17 36 months plus 24 month optional extension.
AccountingSoftware AG (FINEST)Retention periods for financial information is seven years therefore we do not hold this information.£350,0325 years from 1st April 2018
Asset Management- cashLogotechRetention periods for financial information is seven years therefore we do not hold this information.£2,375Ongoing
Asset Management – fixedReal Asset Management Asset 4000Retention periods for financial information is seven years therefore we do not hold this information.£7,265Ongoing
ExpensesSee Oracle aboveSee Oracle aboveSee Oracle aboveOracle – August 2019
PurchasingOn Base (Purchase 2 Payment)£145,827£44,90016/1/2021

7. In respect of the systems listed in response to 5) above what is the cost of these systems such as Implementation (if known) Support, Licences, Updates and Training & Professional Services

Please see table above.

  • Implementation year 1 incl Licenses, training and professional services, support
  • Ongoing annual costs, support and recurring fees

8. In respect to the systems listed in response to 5) above when does the current contract fall due for renewal

Please see table above.